Help & Customer Service Find more solutions Managing Your Account › Support Options and Contact Us If you need help, we offer a number of options for customer support. Popular Topics Check the Status of Your Refund Find a Missing Package That Shows As Delivered Replace an Item More Topics Where's My Stuff? Find a Missing Item from Your Package Get help using and troubleshooting common issues with Prime Video. How do I contact Amazon's customer service? To chat with a customer service representative, visit Contact us, select Something else, and then select I need more help. If you need help over the phone, select Request a phone call from the customer service chat. If your package is being delivered by a different carrier, please contact them to provide those instructions. Common Carrier Tracking Information. Contact Information. UPS. Phone: 1-800-742-5877. US Postal Service. Phone: 1-800-222-1811. Amazon. 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